Shipping & Returns


Postal / Freight Options

Orders are sent with Australia Post. You will have the option to choose between Parcel Post or Express Post at checkout. For parcels weighing under 500g there is a flat rate charge of $8.90 for parcel post or $11 for express post. For parcels weighing over 500g there is a flat rate postage charge of $13.50 for parcel post and $15 for express post. 

Orders are usually dispatched within 1 working day of payment being received, Monday to Friday.
Please contact me if your item has not arrived within the expected delivery time frame and I will investigate with Austalia Post and respond to you within 24 hours.


FREE SHIPPING is available for Australian customers on all orders over $200.



Picking up orders

Pick-up is available to choose as a delivery option. Payment in advance is however required for all pick-up orders due to the large number of customers that never turn up to pick up their orders and orders are now only prepared once payment is received. Orders are usually ready for collection the day after payment is received.  

Although pick up is available this is a purely web based business and I do not have a store front open to the public.


Overseas Shipping:

I do ship internationally to some countries (listed below), and all orders are sent with Australia Post Airmail (insured) which is trackable online to most countries.

At the moment I only ship to the following countries: Austria, Belgium, Canada, Denmark, Fiji, Finland, France, French Polynesia, Germany, Hong Kong, Ireland, Japan, Luxembourg, Malaysia, Nauru, Netherlands, New Zealand, Norfolk Island, Norway, Samoa, Singapore, Solomon Island, South Korea, Sweden, Switzerland, UK and USA.

If you do not see your country listed above please contact me as I do sometimes make exceptions and ship to other countries.



Returns

Please read the item descriptions carefully as I do not accept returns for incorrect decisions.
If you are not sure about an item please contact me with any queries before you purchase.
If an item is damaged on arrival, please notify me within 7 days to arrange a replacement to be sent.
Unless the fault is mine, you will be responsible for the postage to return any product. Any refunds will be for the items minus initial postage only unless the refund is due to a fault of mine.


Contact Details
Karen Baeumer
89 Emerald Street
Murarrie QLD 4172
Australia
Email: info @ fragranceshed.com.au (remove the space before and after the @ symbol).
ABN: 65 882 660 741