Latest update: 5pm Saturday, 26th of September
The checkout system will reopen again on Sunday the 27th September in the afternoon. Current processing times may take up to 5 business days (Saturday and Sunday are not business days).
Thank you for your patience and understanding and my apologies for any inconvenience caused.
My apologies for any inconvenience caused by all the closures. For those of you that might not know, this is just a small home based business and I don't have any staff. There has been a very large increase in the volume of orders I am receiving so unfortunately I have to keep closing the checkout system so that I don't get overwhelmed and I can continue processing orders as quickly as possible.
A huge thank you to everyone for your support, it is very much appreciated. My thoughts are with you all in these tough times ahead. Please stay safe.
Orders are currently being processed and shipped within 2-5 business days of payment being received. I am working round the clock in order to keep processing and shipping orders as quickly as possible.
Shipping to Victoria: There are extensive delays with parcels going to Victoria. Some express parcels are taking one week and I've also had some Auspost parcel post parcels take 2-3 weeks. AusPost have seen a large increase in the volume of parcels being sent to Victoria and this along with workforce restrictions just means that the processing centers now have a backlog of parcels. I recommend choosing express post to reduce the length of delays.
Back in stock Fragrances (currently being updated):
- Black Opium (type)
- J'Adore (type)
Expected arrival dates for fragrance delivery (list is still being updated):
- Black Opium (type) - there are new deliveries of Black Opium arriving every single week so please don't order more than you need
- Dragons Blood - still waiting for shipping confirmation from freight forwarder
- Frosted Pumpkin - still waiting for shipping confirmation from freight forwarder
- Honey Wash Kids - still waiting for shipping confirmation from freight forwarder
New Zealand Shipping - Postage to New Zealand has improved immensely and the last few parcels I have posted have been delivered within 2-3 weeks. Due to the improved situation, shipping options to New Zealand are now available on the checkout page again.
International shipping: Although I am still shipping to certain countries I have now temporarily disabled the international shipping option on the website. There are extensive delays to many countries so it is now required that you contact me before ordering so that I can give you the latest updates and give you an estimated delivery time. I recommend using express post international to limit potential delays. Unfortunately Australia Post has now started to use sea mail to clear some of the back log of parcels waiting for a flight to certain destinations.
Unfortunately there have been large increases in the price of fragrance oils over the past year due to world wide shortages in raw ingredients. Coupled with new shipping restrictions from the USPS and the low value of our Aussie Dollar I have experienced some large increases to the cost of importing fragrance oils from the US. I have absorbed most of the price increases but unfortunately there are some fragrances that have increased in price by such a large amount that I have been left with no choice but to increase the price. If the prices continue to soar I may have to discontinue some fragrances as the prices are becoming too high to stay competitive.
After trading under the name Big Tree Supplies since 2007 I decided it was time to change the business name to better reflect the fact that my main product line is fragrance oils for candle and soap making.
I was able to import all customers and order history from the old Big Tree Supplies website, however I couldn't transfer the passwords. This means that if you had an account on the old website, the first time you log in on the new website you will need to click on 'password forgotten'. You will then be sent an email containing a link to reset your password. Some email providers are treating the password reset emails as spam so if you do not receive the password reset email please be sure to check your junk mail folder. If you experiences any problems and can't find the password reset email please contact me directly and I will create a temporary password for you.
Newest Soap and Candle Fragrance Oils added to the website:
Soap and Candle Fragrance Oils to be added to the website in over the coming months:
- Black Amethyst (BBW type)
- Brown Sugar
- Celtic Mist
- Escape (type)
- Fierce (type)
- L'Air du Temps (type)
- Love Story (Chloe type)
- Maple Glazed Bacon
- Noa (type)
- Old Hemingway (Scentsy type)
- Pink Chiffon (BBW type)
- Pure Paradise (BBW type)
- Sea Salt & Ocean Breezes
- Stargazer Lily