Latest update: 9.30pm Thursday 29th of October
The checkout system will reopen again on Friday, 30th of October after I return from the post office (probably at about 4pm Brisbane time). The checkout will be left open for as long as possible but I want to keep the processing times to a maximum of 5 business days so as soon as it is looking like it might exceed 5 business days the checkout system will be closed again.
I receive a very large number of emails every day from people that have missed the checkout and still want to place an order. Unfortunately this is just not possible and there are no exceptions for anyone. It wouldn't be fair to process orders for some people and not others and it also defeats the purpose of closing the checkout system to new orders as manually processing orders involves a lot more work.
Thank you for your understanding and my apologies for any inconvenience caused.
Please Note: Auspost are still experiencing delays for parcel post deliveries, especially to Melbourne. Although most parcels are arriving within 2 weeks, some parcels have taken longer be aware that delivery could potentially take 3-4 weeks if you choose this option.
Back in stock Fragrances: these fragrances will be updated on the website before I reopen on Friday, 30th of October:
- Balsam Pine Tree
- Bay Rum (type)
- Berry Berry
- Bite Me
- Blood Orange
- Champagne Pomegranate (only a small quantity arrived)
- Daisy (type)
- Dragons Blood
- Elf Sweat
- Froot Loops (type)
- Jelly Beans
Expected arrival dates for fragrance delivery: this list will be updated again shortly
- Addict (type) - waiting on shipping info
- Allure Homme (type) - waiting on shipping info
- Aromatice Elixir (type) -
- Aventus (type) - 3rd of November
- Baileys Irish Cream - 4th of November
- Baked Apple Pie - Monday, 2nd November
- Black Eis (type) - 5th November
- Black Orchid vanilla - 4th of November
- Coffee Bean - waiting on shipping info
- Dragons Breath - waiting on shipping info
- Driftwood - 5th of November
- Hawaiian Hibiscus - Monday, 2nd November
- Hunters Night - Still on backorder with supplier
- Joop! Homme - 3rd of November
- Kentucky Bourbon - 5th of November
- Lemon Meringue Pie - Monday, 2nd November
- Marshmallow Fireside (type) - Monday 2nd November
- Salted Caramel - Monday, 2nd November
- Skittles - waiting on shipping info
- White Chocolate Macadamia nut Cookies - still on backorder with supplier
New Zealand Shipping - Postage to New Zealand has improved immensely and the last few parcels I have posted have been delivered within 2-3 weeks. Due to the improved situation, shipping options to New Zealand are now available on the checkout page again.
International shipping: Although I am still shipping to certain countries I have now temporarily disabled the international shipping option on the website. There are extensive delays to many countries so it is now required that you contact me before ordering so that I can give you the latest updates and give you an estimated delivery time. I recommend using express post international to limit potential delays. Unfortunately Australia Post has now started to use sea mail to clear some of the back log of parcels waiting for a flight to certain destinations.
Unfortunately there have been large increases in the price of fragrance oils over the past year due to world wide shortages in raw ingredients. Coupled with new shipping restrictions from the USPS and the low value of our Aussie Dollar I have experienced some large increases to the cost of importing fragrance oils from the US. I have absorbed most of the price increases but unfortunately there are some fragrances that have increased in price by such a large amount that I have been left with no choice but to increase the price. If the prices continue to soar I may have to discontinue some fragrances as the prices are becoming too high to stay competitive.
After trading under the name Big Tree Supplies since 2007 I decided it was time to change the business name to better reflect the fact that my main product line is fragrance oils for candle and soap making.
I was able to import all customers and order history from the old Big Tree Supplies website, however I couldn't transfer the passwords. This means that if you had an account on the old website, the first time you log in on the new website you will need to click on 'password forgotten'. You will then be sent an email containing a link to reset your password. Some email providers are treating the password reset emails as spam so if you do not receive the password reset email please be sure to check your junk mail folder. If you experiences any problems and can't find the password reset email please contact me directly and I will create a temporary password for you.
Newest Soap and Candle Fragrance Oils added to the website:
Soap and Candle Fragrance Oils to be added to the website in over the coming months:
- Black Amethyst (BBW type)
- Brown Sugar
- Celtic Mist
- Escape (type)
- L'Air du Temps (type)
- Love Story (Chloe type)
- Maple Glazed Bacon
- Noa (type)
- Old Hemingway (Scentsy type)
- Pink Chiffon (BBW type)
- Pure Paradise (BBW type)
- Sea Salt & Ocean Breezes
- Stargazer Lily